Refund policy

Returns

We accept returns on non-personalized items only.

To be eligible for a return, your item must be:

  • Unworn or unused

  • In the same condition you received it

  • In original packaging with tags

  • Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at romiadoesai@gmail.com.
If your return is approved, you will receive a return shipping label along with instructions.

Important: Items sent back without prior approval will not be accepted.

Personalized Items

All personalized or custom items are non-returnable.

If you experience an issue with a personalized item, please email us at romiadoesai@gmail.com, and we will work with you to find a solution.

Damages & Issues

Please inspect your order upon arrival.

If your item is defective or damaged, contact us within 3 days of delivery at romiadoesai@gmail.com, including photos or video of the issue.

  • Store credit will be issued for approved claims

  • Claims made after 3 days will not be accepted

Non-Returnable Items

We do not accept returns on:

  • Personalized or custom items

  • Sale items

  • Gift cards

Exchanges

We do not offer direct exchanges.

To receive a different item:

  1. Return your original item (if eligible)

  2. Place a new order once your return is approved

Shipping

  • Shipping costs are non-refundable

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.
Please allow time for your bank or credit card provider to process the refund.

For any questions, contact us anytime at romiadoesai@gmail.com.